Requesting & changing a password

Logging in the application requires a secure password. This password keeps the information safe. For this reason the password and account may never be shared with others. Keep the password safe! 

If you wish to get a new password or change the current one, follow the next options. 

Getting a new password

After a few days your password will expire. When this happens, you must request a new password. The same action can be used to get a new password when you have forgotten your current password. There is a very simple way to request a new password automatically. 

  1. Go to the login page of Connexys,
  2. Fill in the Company name and Username. 
  3. Click on the button 'Request new password' 
  4. The application will send you a new password as fast as possible. This may take up to 5 minutes. 

If you have also forgotten your username, please contact your local Connexys Administrator or call our Customer Service team, +31 10 4980 988. 

Changing an existing password

The password created by the application are, most of the time, really hard to remember. It is really easy to change a password you can remember more easily. 

  1. Login the application 
  2. Click on 'Settings' at the top right of the screen
  3. Click on 'Change password' 
  4. Fill in the old password and create a new password. 
  5. Click on 'Save' 

Note! A password most meet our security policy

  • Minimum of 8 characters
  • Minimum of 1 lowercase
  • Minimum of 1 uppercase
  • Minimum of 1 number

The password change is in effect immediately. This new password can be used for the next 90 days. 

Frequently asked questions 

  • Question: This 90 day term, can it be changed? 

Answer: Yes, you can request a change. We advise to keep it at 90 days for the safety of the application. The term can be changed in a longer or shorter duration. 

  • Question: Is it possible to change the security policy with the password aspects?

Answer: Currently, this is not possible. 

  • Question: Is it possible to not use a password at all? 

Answer: Yes, but this is only available in combination with SSO