Hereby we present the results of the customer satisfaction survey Q1 2014. This survey is conducted quarterly and specifically deals with the valuation of our support department. At the end of 2013 we aimed for 2014 to put more effort in customer satisfaction. Being Proactive in our conversations, thinking through the solutions and product improvement are the keywords in these. If we look at the figures, we can tentatively conclude that this is working.
The survey was sent to 148 contacts from various client organizations. In total we received 32 responses, response rate of 21%.Compared to the last survey, the number of responses was lower this time. Possibly the Easter weekend and the holidays are the main causes.
In the results, we see that we are higher appreciated on the points friendliness, helpfulness and expertise. Our customer-focused approach is paying off and that is an achievement to be proud of. Naturally, we stay critical and we will use the survey results to improve our services continually.
In June, you will receive a comprehensive study which also asks for your opinion about our other divisions
If you have any questions regarding this report, you can contact Leon van Noort, Manager Service Delivery.