Possible consequences merge app disruption on January 22nd and 23rd

The merge app was unavailable for short amounts of time on Wednesday the 22nd and Friday the 23rd of January. This was caused by a disruption. If you were carrying out a group action or sending an email during this disruption, then it might be possible that those emails haven’t been sent. We therefore kindly ask you to read this message with care.

Working of the merge app

The merge app makes sure that merge items like salutation, name etc are merged in emails and documents. This functionality was offline several times on January 22nd and 23rd. It restarted every time after being offline.

What are the consequences of this disruption?

If you were carrying out a group action during the disruption, it’s possible that some or all emails from this batch haven’t been sent. The automatic confirmations being sent to candidates after applying online haven’t been sent at all, or the emails were incomplete. Incomplete means that the email didn’t have any content.

When sending an email to a candidate manually, for example by creating a new step, there wasn’t shown any text when composing the email. This was clearly visible before sending out this email. We therefore don’t expect that empty emails have been sent out manually.

We have already made improvements to this app and improved the notifications so that this can be monitored better, if it gets disrupted again.

What does this mean for me?

The disruption hasn’t occured on every database. We were able to trace back the databases of which the batches failed. We will contact the users of the databases where the disruption has occured. We are still investigating if we can trace back for which databases the automatic confirmation emails were incomplete.

Times of the disruption

The merge app was offline on the following dates and times:

Thursday January 22nd

  • from 15:44 pm to 15:57 pm (13 min)
  • from 16:08 pm to 16:15 pm (7 min)
  • from 19:30 pm to 12:00 am (4,5 hours)

Friday January 23rd

  • from 12:00 am to 08:52 am (8 hours and 52 min)
  • from 11:44 am to 12:21 pm (37 min)
  • from 13:02 pm to 13:07 pm (5 min)
  • from 13:31 pm to 13:35 pm (4 min)
  • from 14:20 pm to 14:25 pm (5 min)
  • from 15:17 pm to 15:27 pm (10 min)
  • from 15:54 pm to 17:07 pm (1 hour and 13 min)
  • from 17:57 pm to 18:21 pm (24 min)

Our apologies for the inconvenience. Updates about this incident will be posted in this article.


Connexys Support is always available for questions you might have regarding this issue/incident. Contact us on telephone number 010 – 49 80 988 or by mail: support@connexys.com