Solved: Error reporting tool - January 18th 2016

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Update 12:45 pm - Reports are available again

All reports are available again. All databases have been reset and work properly. We apologize for the inconvenience.

If you still experience problemens regarding the reporting tool, you can contact the Service Desk by 010-49 80 988.

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We are currently experiencing technical issues in our reporting tool. This means that no data is shown when a report is opened. This incident does not apply to all users. If this error applies to you, you will recieve an e-mail.

What is happening?
Last night an interference occurred during the transfer of data from the production database to the report database. This leads to incomplete data in our report database and causes an error message when a report is opened: The server has encountered an error. Please excuse the inconvenience.

Expected solution time
We immediately executed a restart this morning, but the transfer of all data will take some time. We expect that the restart will take about four hours. This means that reports should be available again in the beginning of the afternoon.

Through this article we will keep you up to date as to whether and when the transfer of all data has been completed successfully and when the reports are available again. Our apologies for the inconvenience.

Questions?
Connexys Support is always available for questions you might have regarding this issue. We can be contacted on telephone number 010 – 49 80 988 or via e-mail: support@connexys.com

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