Malfunction - Fast Forward

Dear user,

At this moment, 28/07 around 13:50, there is a malfunction. More information can be found below.


This disruption concerns:

- The entire application can be slower than usual.

- Especially working with templates can be problematic.

What is going on?

Currently there's a malfunction in our load-balancer. 

What can you notice?

Performance issues, errors when merging documents. Due to the current situation (high loads) even logging in can time out.

Is there a workaround available?

Unfortunaly not.

When do we expect this to be fixed?

Currently we don't know. The entire infra- and development-teams are working on this problem.


With this article we'll keep you informed, our apologies for any inconvenience this may have caused.

Any questions?

Our support is available for questions. You can reach us at 010 - 49 80 988 or by e-mail

Kind regards,



  • Avatar
    Richard de Witt

    The situation is currently stable, but work is still in progress.